Shipping Info 物流详情
What is the return and exchange policy?
我能进行退款退货或退换产品吗？
Unfortunately, we don't offer refund or return for every order purchased, except cancellation of backorders happens.
除产品质量和缺货问题，任何订单都不接受退款或退换。
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What if my item was missing, incorrect, damaged, or faulty?
如果我收到的产品是错误的、损坏的、遗失的，我该怎么办？
We're sorry you received a parcel with damaged, incorrect, or missing items! Let us know by contacting our Customer Service Team within 3 days (after received date stated on tracking website) so that we can make things better. Over dated complains will not be entertained.
非常抱歉造成您的困扰，您可以在签收后的3天内(已物流网页所显示为准)，联系我们的客服替您处理问题，逾期恕不受理。
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Where can i track my orders?
我能在哪里追踪物流详情？
Do you provide self pickup service?
我可以选择面交自取吗？
Yes. You may click “self pickup” during checkout phase. Kindly contact our Customer Service Team for pick up address and confirmation of pick up time. Pick up is only available on weekdays 10 a.m. to 6 p.m. (excluding Malaysia Public Holidays)
可以，您在结账时选择"Pick Up"即可。汇款后请联络我们的客服索取地址及确认自取时间。
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What are your delivery options and how much is the shipping?
Do you deliver to other country?
请问你们使用什么快递公司？邮费是多少？可以邮寄其他国家吗？
We only ship to Singapore and Malaysia at the moment.
We use ABX Express for West Malaysia's orders at flat rate ( RM8) and for East Malaysia's orders at flat rate ( RM15 / per kg )
First kg RM35, every additional 500g will be charged extra RM8. Example ( 2kg RM51).
我们目前仅邮寄马来西亚和新加坡。
我们使用的快递公司是 ABX Express（西马）价格是RM8 ；（东马）价格，首重RM15 / kg，续重每1kg 加RM15。
新加坡订单邮费会根据包裹重量计算，首重 1kg RM35，续重每 500g 加RM8。
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When will I receive my orders?
我什么时候可以收到包裹？
Usually it takes 1-5 business day to receive your parcel after post out, depending on your area.
We do have some terms and conditions for delivery though!
-Same Day Posting are based on ready stock orders placed before 9 a.m. MYT.
-Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as public holidays etc.
-Delivery is only available on weekdays (excluding Malaysia Public Holidays).
在我们寄出包裹后，一般需要1-5个工作日送达，视地区而定。
请留意以下有关物流的服务条款
- 早上9点前付款的现货订单会在当日发走。
- 遇到打折活动、假期和一些不可控因素（如高峰期假日等），物流速度可能会受影响。
-周末（星期六、星期日）和公共假日不发货。