Orders & Payments 下单需知 & 支付方式
Are your products all ready stock?
请问你的产品都是现货吗？
Ready stock products will be remarked as [现货].
For Pre-Order products, order may take 14-21 business days (not including Public Holiday and Weekends) to fulfilled. Please contact us for latest cut off time.
Please place your orders separately if you wish to post out the in-stock products prior otherwise your order will be sent out once pre-order products arrived.
现货产品会在标题备注[现货]，预购产品会备注[韩国]/[日本]/[欧美专柜]。
如您的订单里含有预购产品，该订单需要从截单日等待14-21个工作日(不包括公共假日和周末)来完成。具体最新截单日请私信询问。
如果有运输问题 / 调货问题可能导致延误，不接急单。
如果您希望先收到现货产品，请分开下单，否则订单会统一寄出。
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What can I do if my pre-order items are delay?
如果我的预购产品延迟到货了怎么办？
We aim to deliver the product at soonest manner possible.
We shall notify you that there may be delayed or cancelled due to delayed shipment or insufficient stocks arrived etc.
For delayed and cancelled backorders, cancellations of orders are not applicable.
For cancelled backorder products, you can decide to have a refund or exchange to equal price products.
我们答应顾客会在最短的时间将包裹寄出。
但请留意所有预购产品有可能因为物流问题或供货不足等而导致延误或取消。
若您的订单含有其他不受影响的产品，其他产品概不接受退款和取消。
至于缺货的产品，您可以选择退款或者兑换成其他同等价格的产品。
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When will I receive my refund?
请问我什么时候可以收到退款？
Refund takes 7-12 business day to proceed, receipt will be sent to you once it done.
退款需要7-12个工作日完成，完成后我们会将收据发给您。
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How do I place an order?
如何在网站下单？
- Log on to shopaholicy.com
- To add items to your cart, click on 'Cart' icon with your desired quantity.
- To review your items, click on the 'Cart' icon located at the upper right corner of the page.
- Click on ‘Checkout’ .
- If you have an applicable 'Discount Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
- Fill in your preferred Shipping Address and Shipping Method. Then, Make your payment.
- Last, click on ‘Complete Order’ to place your order.
You will receive a confirmation email shortly.
1. 登入 shopaholicy.com
2. 选择您想要下单的产品和数量，点击"购物车"图标。
3. 点击右上角的“购物车”图标查看您的订单。
4. 确认订单无误后，点击“Check Out”
5. 如有优惠券，请记得输入折扣码。
6. 点击加入优惠券后，订单会自动进行折扣。
7. 填写您的完整邮寄资料，然后选择物流方式，并且进行支付。
8. 完成支付后，点击“Complete Order”确认下单。
您会收到一封确认订单的邮件。
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Can I make changes to or cancel my order once it's been placed?
我能取消或是更改我的订单/邮寄资料吗？
Unfortunately, once you successfully make an order, we're not able to make any further changes for your orders.
As SHOPAHOLICY is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!
下单后，我方概不接受任何有关订单的更改或取消。
若您填写的邮寄资料有误，到导致包裹出错，我方一概不承担责任。
建议您在下单前重新检查您的订单和邮寄资料。
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What kind of payment method may I use at checkout?
我能选择什么支付方式？
We accept the following payment options :
-
Online Bank Transfer/ ATM Transfer or Cash Deposit
-
Touch'N Go E-Wallet
我们接受以下付款方式：
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线下银行转账(Manual Banking)
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电子钱包 (Touch'N Go)